FAQ

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We specialise in product and service solutions. We supply range of products from safety flags, patio kits, whirlybird, roofing products, and many more. Our service ranges from patio installers, professional cleaners, delivery drivers (courier), handy man services, and many more.

You can find more info about this on our Product and Service page

24*7 service for any emergency situation. Going for a 4WD tour and don’t have a safety flag yet, Christmas party next week and you need your patio doing, or need a new PVC Picket fence installed, or starting up a new business and need paper work done, well we have you covered. Except for a express charge, we don’t have any other hidden charges.

Contact us and we will be there for you.

Yes, absolutely. You can contact us via our contact us to book a service. Or call us via our office line 0416947992

Please help us by providing us additional information such as what size patio you are after, what sort of design, or if you are after fencing let us know the length, or the profile. All of these can be found on our website before we come out. This will help you have an idea of what you can avail from our side.

An address along with the timing is required for site booking. Please note except for metropolitan area, we don’t provide site inspection outside Perth (within 50 kms radius).

We provide safe online shopping and our shipping ranges from 7 days to 21 days. Our platform is backed by WooCommerce and has SSL safely checked. For your convenience, you can also choose to either make the payment via our nominated bank, credit card, PayPal.

We also have over the phone product purchase.

At this stage, due to cover-19, there may be some delay on some of our products. Please do get in touch with our customer team to check this.

For any of our DIY kits (patios, fencing, whirlybirds, etc) there is a pre purchase confirmation before any order is confirmed. Customers must pay for the products in order for us to be able to send the products on time.

For services, we have a payment plan set up such as for patios, we offer the following payment plan:

Engineering plan – $..
Material confirmation and pre confirmation deposit – $….
Balance paid after the work is complete – $ … 

This is a standard payment purchase we offer all our retail customers. All trade customers require a full confirmation payment for both service and product.

We are pleased to offer “Buy now, pay later” service from Zip pay/Zip money. We are also exploring options to collaborate with other retailers such as Open Pay, After Pay, Humm, etc.

You can use ZipPay during check out.

Yes absolutely. We provide refunds within the specified time frame of using our service or purchasing products. All products come with a standard manufacturer warranty and you are eligible for any repairs within this duration. For service refund, you are covered under workmanship warranty and we do not have a refund for service.

Please note, for refunds to occur for products purchased, the product must be returned at buyers expense in the original condition it was posted or purchased with the tags or dockets tagged on. No refunds shall be made for damaged products from the buyer.

Our product warranty is supplied via our manufacturers warranty. As a standard practise, we offer 180 days of workmanship warranty.

There is a standard 15 years warranty on colorbond steel, 30 years on PVC picket fencing. You are also covered under the Australian Consumer Laws.

Our service warranty comes under workmanship warranty and is applicable on a case by case basis. For instance, if one of our contractors do roofing works at your property, we provide a standard 6 month workmanship warranty. However, during this time, if there’s any additional works performed from the customer such as installation of solar panel, colouring of roof, etc, then the warranty isn’t applicable on our side unless the customer informs of any such work being performed. In such a situation, we will come out to check the scope of works done and any modifications made to our works.

We use the services of Engineers who are registered and offer high quality professional services. Any drawings or plans are professionally vetted by the Engineers who advise us for any modifications or changes required, how to proceed and the specifications required.

Such plans are then used to draw up our final plan and submit to council for their approval.

PVC by name is polyvinyl chloride. It’s the world’s third largest most widely produced polymer. They are highly rigid and reliable that they can also be used for doors and windows, widely used in plumbing and now a major player in fencing.

PVC picket fencing has very low maintenance, doesn’t rust or crack, has very good homely look, aesthetically looks great, no issues on termite or damages, and is very safe around kids and pets.

We have range of DIY products for you or we can also provide install services at your door step. We offer both external PVC fencing and internal PVC fencing.

Colorbond is tested in Australian condition and is manufactured in Australia to Australian Standards (AS1397 and AS/NZS 2728) and tested in some of the harshest Australian conditions over the last 50 years, genuine COLORBOND® steel is far more than just ‘paint on steel’.

  1. The steel base is manufactured to meet relevant Australian Standards, ensuring strict adherence to the required grade and strength.
  2. The base is then coated in BlueScope’s industry leading metallic coating incorporating Activate® technology*, to provide enhanced corrosion resistance.
  3. A thin pretreatment layer is applied to optimise the adhesion of further coatings.
  4. A corrosion inhibitive primer is baked onto the surface.
  5. A topcoat of specially developed, exterior grade paint is baked on to provide resistance to chipping, flaking and blistering and to ensure the finish retains its look for longer.

Finally, why Western Heroz? Well, it goes without saying there are multiple product and service suppliers in the market today than ever. And with the pandemic just hitting us, the need for genuine workers and reliable service has grown ever bigger.

At Western Heroz, we promise what we can offer. We believe in reliability, professionalism and providing quality products at affordable price. Aside being a key player in specialising product and service industry in Western Australia, we ensure to provide our customers with reliable experience at all times.

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